Shipping

How are the shipping rates determined?

Annettesykes.art will automatically calculate the shipping cost based on the cumulative weight of the order, dependent on the delivery location. Shipping rates are automatically calculated and updated each time a product is added to your checkout cart.

What is your delivery timeframe? 

Orders are generally shipped from Annette Sykes Studio within five (5) business days (Monday-Friday) of receipt via USPS or similar. Once shipped, please allow 7–10 business days for delivery. Shipments to Alaska, Hawaii, California, Oregon, and Washington State will require an additional three (3) days.

NOTE: At times, due to unforeseen circumstances, the shipment of orders may be delayed. We will endeavour to keep you updated should this happen.

Do you ship internationally?

For international orders, please contact us directly at annetteelizabethsykes@gmail.com to discuss order and shipping arrangements. Annette Sykes is not responsible for lost or stolen shipments, customs fees, or packages seized by customs. We are not responsible for any products confiscated by customs as being illegal.

Can I pick up my order? 

Unfortunately, no. Annette Sykes Studio is not a pick-up facility so all orders must be shipped.

Can I ship to a post office box? 

While a post office box is acceptable, it is not recommended. If a post office box is used, Annette Sykes is not responsible for lost or stolen packages.

How can I track my order? 

You will receive a shipping confirmation via email with the tracking number included. You may click on that number to track your package through the USPS or appropriate tracking system.

Damaged or Defective Orders

We make every effort to package your order so that it arrives in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product swiftly.

If any items arrive damaged or defective, don’t dispose of them until you’ve had a chance to speak with Annette Sykes via email or in person. You will need to submit a photograph of the damaged package, as well as damage to the product. If you’ve received a damaged item, please send an email immediately (within 36 hours of product receipt).

We’ll need your name, order number, and the item number that was damaged, photos of damaged packaging, and products, so we can arrange for the damaged item to be replaced as soon as possible.

*Please note: Our carriers require photos of damaged products and packaging, we cannot process replacement or refund without photos or proper steps being taken.

Order Cancellations

Orders can generally be cancelled within 6 hours of it being placed. Orders that are not cancelled in time cannot be cancelled or refunded. We apologize for any inconvenience this may cause.

Autoship subscription orders cannot be cancelled once processed through our subscription service provider. Autoship subscriptions require a 14-day cancellation notice.

What should I do if my order doesn’t arrive when expected? 

If you do not receive your order within the expected time frame, the first course of action should always be to contact your local post office or postal carrier as they may have answers that we cannot provide. Often they can track the order via GPS and can either locate where the package currently is, or where it was delivered to. If, after contacting your local post office you still need assistance, please contact our Annette Sykes on annetteelizabethsykes@gmail.com